Client: Meta (formerly the Facebook company) builds technologies that help people connect, find communities, and grow businesses.
Project: Meta platforms play a central role in connecting people to vital information and connecting them to resources for a myriad of social good purposes. The Covid-19 pandemic catapulted the use case of Meta platforms for social good forward, in particular with regards to the sharing of credible health information, linkages to vaccination services, and more. This project builds on that momentum to identify, outline, and develop some of the most critical tools and processes required to successfully develop, implement, scale and sustain chatbots for social good.
Functional Areas: The Kati team identified, outlined and developed the most critical information, resources and tools related to successfully developing, implementing, scaling and sustaining chatbots for social good with a focus on maternal, newborn child health and immunization. We integrated relevant learning and input from stakeholder and expert interviews, desk research, and landscaping to create a comprehensive yet modular, interactive playbook – The Chatbots for Change Playbook.
Technical Areas: This body of work is designed to support players working in social impact who are interested in or are already using chatbots to enhance the reach, scope, scale, effectiveness and impact of their work. It is intended to help them overcome barriers to scale, sustainability, and impact of their interventions –for example to better understand which chatbot use case can address specific health system challenges and improve efficiencies, how to localize content and marketing approaches, and how to finance and sustain the chatbot at varying levels of scale.
This work leverages Kati’s deep relationships across the digital health ecosystem and extensive experience in designing, developing, and implementing social behavior change mobile messaging programs at large scale.
Team: Kati Core Team along with contractors with technical expertise in digital health.
Client: The Bill and Melinda Gates Foundation is a non-profit fighting poverty, disease, and inequity around the world. In developing countries, it focuses on improving people’s health and giving them the chance to lift themselves out of hunger and extreme poverty. In the United States, it seeks to ensure that all people – especially those with the fewest resources – have access to the opportunities they need to succeed in school and life. The Gates Foundation’s grantmaking areas include gender equality, global development, global growth and opportunity, global health, global policy and advocacy, and the United States program.
Project: Engagement of key stakeholders in the development and implementation of a Country Readiness Assessment Tool for an Electronic Immunization Registry (EIR).
Functional Areas: Conducted a landscape analysis of existing digital health assessment tools, facilitated a workshop of key stakeholders (WHO, PAHO, ERO, CDC, GAVI, UNICEF, PATH, BMFG) to align on the assessment tool criteria and early implementation strategy, and are providing ongoing support for finalization, testing, and early implementation.
Technical Areas: The overall framework for the EIR assessment became the basis for the creation of a tool designed to assess the critical areas of need for investment in country level digital health solutions. Kati’s Early Stage Digital Health Investment Tool (EDIT) is now available as a global good.
Team: Kati core team
Project: Immunization Agenda 2030
Functional Areas: Kati served as the backbone and support to facilitate the IA2030 Data Strategy Working group. This group (consisting of vaccine delivery specialists from BMGF, WHO, UNICEF, CDC, Acasus, PATH, Clinton Health Access Foundation, amongst others) developed a multi-year framework to support immunization programs, partners, and stakeholders to achieve the goals of the IA2030. As the group was formed at the start of the Covid pandemic, the Kati team quickly transitioned from an in-person format to a multiplatform, dynamic virtual process while continuing to engage stakeholders at many different levels.
Team: Kati Core Team worked with collective members with expertise in graphic design and facilitation.
Client: Malaria No More Since its inception, Malaria No More (MNM) has been working to create a world where malaria does not exist. As a policy, funding, and innovation influencer, MNM has been at the forefront of this work. MNM mobilizes the political commitment, funding and innovation required to achieve their goal of ending malaria within our generation.
Project: Gender & Malaria Ecosystem. Malaria No More started with the hypothesis that bringing a gendered lens to the fight against malaria could achieve gains in malaria eradication as well as the gender agenda. Kati Collective partnered with Malaria No More and worked alongside global health and gender equity partners, including UN Women and the RBM Partnership to End Malaria, to explore the urgent and differentiated impacts of malaria on the rights of girls, adolescents, and women.
Functional Areas: To test Malaria No More’s hypothesis, Kati Collective has taken a stepwise approach. This has included comprehensive desk research, interviews with over 40 subject matter experts, creation of an interim learning paper, Gender: A Critical Missing Lens in the Malaria Fight, and a series of four workshops designed to advance key findings. After holding a policy forum with leaders from across the ecosystem, we collaborated with our partners and published an investment case, Achieving a Double Dividend: The Case for Investing in a Gendered Approach to the Fight Against Malaria, stating that by applying a more robust gender lens to the malaria fight, we can accelerate progress toward ending malaria and advance gender equality.
This work has continued under an arrangement with the Bill & Melinda Gates Foundation. Kati is developing and facilitating a co-creative process to begin aligning a community of practice around a common advocacy agenda. Kati is doing the ‘bridge’ work to ensure that the creation of a joint advocacy agenda is established with malaria endemic country perspectives at the core. We will support the transition of the work to malaria endemic country organizations in early 2023.
Team: The Kati Core Team worked alongside contractors with expertise in gender equity advocacy and malaria endemic country lived experience and expertise.
Client: Gavi, the Vaccine Alliance, helps vaccinate almost half the world’s children against deadly and debilitating infectious diseases by leveraging core partnerships with the World Health Organization, UNICEF, the World Bank, and the Bill & Melinda Gates Foundations.
Project: Kati Collective was commissioned for a retrospective review of the Partner’s Engagement Framework (PEF) – Special Investments (SI) work as part of the broader Data Strategic Focus Area (SFA). The findings and recommendations from this review – the “Data SFI SI Lookback” – focuses on the Special Investments portion of the Data SFA and takes stock of what has been achieved, reviews the organization and administration of the portfolio, and provides action items to inform how Gavi will support strategic data investment in the future to improve the availability and use of fit-for-purpose data.
Functional Areas: Kati reviewed over 650 documents and conducted over 50 interviews across core partners, using a human-centered design approach to analyze the catalytic investments of design and learning. Our findings and recommendations are helping to influence the way the immunization ecosystem interacts and the ways in which Gavi will consider organizing to meet their 5.0 strategy goals.
Team: Kati core team worked with collective members with Gavi country lived experience. The project team consisted of global and country experts who have specific skill sets and experience at the intersection of gender, research, immunization, human centered design, digital health, maternal, newborn, child, and adolescent health (MNCAH), global stakeholder management, strategy implementation, and private sector engagement.
Project: South Sudan Gavi funding request
Functional Areas: Kati supported the design and facilitation of in-country meetings to align the Government of South Sudan’s immunization partners around the submission of a Gavi funding request. Kati supported the Gavi country team in developing a stakeholder intensive approach to co-creating the detailed submission request.
Team: Kati Core Team with collective members with background in complex budget development expertise
Project: In order to fully identify, understand, and reach zero-dose communities effectively, engagement with Civil Society Organizations (CSO) is critical. To provide support to the Gavi secretariat for operationalizing the Civil Society and Community Engagement (CSCE) approach, Kati Collective (Kati) will provide targeted services designed to optimize current and develop new internal processes in support of CSO Hosting activities. These services will include Monitoring & Learning, Data Gathering & Analysis, Communications, Full Portfolio Planning Support, and Review of Fund Management Options.
Functional Area: The project team will support accelerating internal and external communication efforts related to CSCE with the goal of creating momentum and visibility for CSCE operationalization. This task will be linked to the kick-off co-creation event aiming to gather input and align strategic vision of key partners. It will include articulating, designing, and communicating the CSCE Approach and Strategic Initiative, including preparing graphic designed content for key audiences, developing a series of dedicated CSCE learning modules, identifying, and packaging CSO engagement examples within the Gavi 5.0 and COVAX contexts for inclusion in CSCE specific guidance packages, newsletters and other key communication products to be used both internally and externally. The project team will also work closely with Gavi to build out a set of communications tools designed and tailored to serve a wide range of internal and external audiences
Technical Area: Kati Collective will support the conceptualization, design and implementation of the Monitoring, Evaluation, and Learning (MEL) and accountability framework for the CSCE Approach and Strategic Initiative, fully aligned with the Gavi 5.0 MEL Strategy. This will include strategic alignment, monitoring and accountability framework advising, and learning approach and agenda development. In addition to MEL services, Kati and the project team will support the Gavi secretariat in carrying out a baseline analysis related to the CSCE MEL and accountability framework. Further, Kati will full portfolio planning (FPP) services.
Team: The Kati Core Team is leading this project along with contractors with expertise in monitoring and evaluation, communications and outreach, and country specific language.
Client: As the largest financing facility for reproductive, maternal, newborn, child, adolescent health, and nutrition, the Global Financing Facility (GFF) is dedicated to large-scale, highly stakeholder-inclusive approaches to bettering the lives of women, children, and adolescents across the globe.
Project: Monitoring and Evaluation Team Support
Functional Areas:
Kati has spent weeks in Tanzania at all levels of health facilities to conduct an assessment and subsequent recommendations on data use and data quality, and to co-design and implement a train-the-trainer approach to data use culture across the Ministry of Health.
In Nigeria, we worked with the government to finalize their Investment Case for the GFF and development of a monitoring framework, which included obtaining a broad set of government agency input and support.
In Malawi, Kati is supporting the design and facilitation of stakeholder processes to align around the next health strategic plan as well as development of the results framework.
In Sierra Leone, Kati is supporting the approach to collecting and using data as well as digitization for the implementation of a large health systems strengthening project.
Technical Areas: Kati developed a comprehensive digital health toolkit, designed to support country focal points in understanding the WHO Digital Health Classifications mapped against a set of in-country ‘bottlenecks’. This body of work guides focal points in understanding which digital health tools to use for specific health system challenges, provides anonymized case studies of scaled digital health solutions, and outlines procurement strategies.
Team: Kati Core Team
Client: The World Health Organization’s Department of Maternal, Newborn, Child and Adolescent Health and Ageing (MCA) leads WHO’s work on the life course aiming at ensuring that every pregnant woman, mother, newborn, child, adolescent, and older person will survive, thrive and enjoy health and well-being. Its key functions are to provide leadership, advocacy and partnership coordination to address population-specific health needs and barriers to equity across the life course, and to reduce risk factors through multisectoral action, generate and synthesize evidence and develop normative guidelines for maternal, newborn, child and adolescent health, develop and support the adoption of human rights-based policies and strategies across the life course to support service delivery and drive country impact and monitor and measure progress in implementation and the impact of strategies on survival, health, growth and development.
Project: The Digital MNCH Tool developed by Kati alongside technical and programmatic experts assesses digital health interactions between health workers and clients of maternal, newborn and child health.
Technical Areas: The Digital MNCH project required the Kati team to synthesize literature reviews on the quality of digital health interactions between health workers and women, parents, caregivers, and families for MNCH to assess the same. The team developed instruments to conduct discussions with topic and programmatic experts to identify experiences and perspectives and to gather input on the content that would be considered in the assessment tool.
Team: Kati Core Team along with contractors with technical and programmatic expertise
Client: PATH Is a global team of innovators working to accelerate health equity so all people and communities can thrive. PATH advises and partners with public institutions, businesses, grassroots group, and investors to solve the world’s most pressing health challenges.
Project: Kati Collective assisted PATH’s Non-Communicable Diseases (NCD) team in developing an actionable strategy which articulated PATH’s value proposition in transforming the NCD response to improve health equity.
Functional Areas: Kati conducted a thorough desk review of existing strategies, developed an interview guide, conducted interviews, and developed survey tools to use with the key internal and external stakeholders. Informed by the findings from the desk review, interviews and surveys, the team developed a human-centered design approach to iterative engagement on the development of the overall strategy. In coordination with the NCD team, Kati developed a draft strategy to preset to the PATH leadership and, from there, a final strategy for external and internal audiences.
Team: Kati Core Team
Client: The United Nations International Children’s Emergency Fund (UNICEF) Eastern and Southern Africa Office (ESARO) work to protect the rights of every child across the region. The ESARO coordinates and supervises UNICEF’s work in 21 countries and serves as a hub of technical support, policy guidance and oversight, and intellectual leadership on children’s issues.
Project: The project team created a regional immunization Theory of Change (ToC) to align with UNICEF’s immunization roadmap and latest strategic plan. It can be further used to identify how UNICEF’s ESARO will support the achievement of the goals of the World Health Assembly’s Immunization Agenda 2030 (IA2030). The work focused on issues of equity and health systems that have become challenges to their health system goals. This ToC created instructions for countries to align their country specific ToC with the regional ToC.
Functional Areas: The Kati Collective team pulled from experience facilitating the IA2030 Data Strategy working group and conducting a lookback of the Gavi Data SFA Special Investments process to develop a ToC to align with UNICEF’s immunization roadmap while considering regional realities. The ToC focuses on a redesign of the ESARO’s strategic planning and a vision toward health system strengthening while aiming for the goals of their latest strategic plan.
Team: Kati Core Team along with collective member analyst support and graphic design expertise
Client: The Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) seeks to end global pediatric HIV/AIDS through prevention and treatment program, research, and advocacy.
Project: EGPAF’s Triple Elimination program aims to eliminate mother-to-child transmission of human immunodeficiency virus, syphilis, and hepatitis B in sub-Saharan Africa. Kati Collective delivered a highly actionable landscape analysis of triple elimination in antenatal care settings for 11 countries where EGPAF works and for five additional African countries.
Functional Areas: Kati Collective took a mixed methods approach to this project, relying largely on documentation provided by EGPAF, but also included key informant interviews with critical stakeholders, small focus groups, and validation surveys. In consultation with EGPAF’s Senior Director of Innovation and New Technology, the team performed an analysis of the 2019 Triple Elimination Landscape to identify strengths, as well as areas for further discovery. Along with interviews with key stakeholders, this informed a draft framework for an updated landscape. The final landscape framework presented to EGPAF was specific to existing country approaches and actionable in addressing barriers to triple elimination implementations.
Team: Kati Core Team along with contractors with expertise in maternal health medicine and global health practice.